Refund Policy

1. 1. General Policy

2. At Prosperavivre, we strive to ensure customer satisfaction by delivering high-quality products. As our items are custom-made to order, we do not accept returns or refunds unless the product is damaged, defective, or incorrect upon arrival.

3. By purchasing from Prosperavivre, you agree to this refund policy. Please read it carefully before placing an order.
    

4. 2. Eligibility for Refunds & Replacements

5. Refunds or replacements are only applicable in the following cases:

6. ✅Damaged or Defective Products – If the item arrives damaged or has a manufacturing defect.
   ✅Incorrect Item Received – If you receive a product that is different from what you ordered.

7. To qualify for a refund or replacement, you must:

8. Submit a request within 7 days of receiving the order.

9. Provide clear photographic evidence of the defect, damage, or incorrect item.

10. Include your order number and relevant details in the request.

11. Once your request is reviewed and approved, we will offer either:
    ✔ A replacement at no additional cost
    ✔ A full or partial refund, depending on the issue

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3. Non-Refundable & Non-Returnable ItemsRefunds or replacements will NOT be issued under the following conditions:🚫 Change of Mind – We do not offer refunds for buyer’s remorse or preference changes.

🚫 Incorrect Sizing – We do not accept returns for size-related issues, as size charts are provided for reference. Please check them before purchasing.
🚫 Shipping Delays – Delays due to external factors (e.g., customs, courier issues, weather) are beyond our control and not eligible for refunds.
🚫 Normal Wear & Tear – Issues arising from improper use, washing, or handling of the product do not qualify for refunds.

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4. Refund & Replacement Process

To request a refund or replacement, please follow these steps:

1️⃣ Contact Us at [your support email] within 7 days of receiving the item.
2️⃣ Provide evidence of the issue (photos, order details, and a description).
3️⃣ Our support team will review your request within 3-5 business days.
4️⃣ If approved, you will receive instructions on the next steps.

Refunds will be processed back to the original payment method within 5-10 business days after approval.